Privacy policy

 
Last updated: July 14, 2026

Northwind Prep respects your privacy and is committed to protecting the personal information collected through www.northwindprep.com, our online learning platform, and related services.
 

This Privacy Policy explains what information we collect, why we collect it, how it may be shared, and the choices available to you.
 

1. Information We Collect

 
We may collect the following information:
 

Information You Provide

• Your name and email address
• Account and login information
• Billing information and transaction details
• Products you purchase
• Messages, questions, feedback, and support requests
• Information you voluntarily provide through forms or communications 

Learning and Course Information

When you use our learning platform, we may collect information such as:

• Course enrolment and access history
• Course progress and completion information
• Quiz, test, and mock-exam attempts
• Scores, answers, and assessment results
• Activity within the learning platform

Technical Information

We may automatically collect limited technical information, including:

• IP address
• Browser and device type
• Operating system
• Pages visited and actions taken
• Login and session information
• Cookie preferences

Additional information about cookies is available in our Cookie Policy.
  

Payment Information

Payments are processed through Stripe or another payment provider displayed at checkout.

Payment-card information is collected and processed by the payment provider. Northwind Prep does not intentionally store your complete credit- or debit-card number. We may receive limited transaction information, such as the payment status, amount, date, currency, billing details, and the last digits of the payment method.
  

2. How We Use Your Information

We may use personal information to:

• Create and manage your account
• Process purchases and payments
• Provide access to purchased Study Notes, Mock Exams, bundles, and other products
• Record course progress and assessment results
• Provide customer and technical support
• Send purchase confirmations, invoices, account notices, and service communications
• Protect accounts and prevent fraud or misuse
• Maintain and improve our website and learning products
• Comply with tax, accounting, legal, and regulatory obligations
• Enforce our Terms and Conditions
• Send marketing communications where you have consented or where otherwise permitted by law

Where applicable, personal information is processed to perform a contract with you, comply with legal obligations, support legitimate business interests, or based on your consent.
  

3. Service Providers and Disclosure

Northwind Prep does not sell or rent personal information.

We may provide information to service providers that help us operate the website and deliver our products, including:

LearnWorlds

Our website, learner accounts, course content, enrolments, assessments, and progress information are managed through the LearnWorlds platform. LearnWorlds processes certain personal information to provide these services to Northwind Prep.
 

Stripe

Stripe processes payments, supports transaction security, and may conduct fraud-prevention and verification activities. Stripe processes payment information under its own privacy practices.
 

Other Providers

We may also use providers for:

• Website hosting and technical support
• Email delivery
• Customer support
• Accounting and record keeping
• Analytics, if enabled
• Security and fraud prevention

These providers receive only the information reasonably required to perform their services.

We may also disclose information:

• When required by law, court order, or lawful government request
• To protect the rights, safety, security, or property of Northwind Prep, its customers, or others
• To investigate fraud, security incidents, or violations of our terms
• In connection with a sale, merger, restructuring, or transfer of the business, subject to appropriate confidentiality protection

4. International Processing

Northwind Prep is based in Canada, but some service providers may process or store information in other countries.

As a result, personal information may be subject to the laws of the country where it is processed and may be accessible to courts, law-enforcement authorities, or government agencies in that jurisdiction.

We take reasonable steps to use service providers that maintain appropriate privacy and security protections.
  

5. Cookies and Analytics

We use strictly necessary cookies to operate the website, manage sessions, maintain account security, remember preferences, and support checkout.

We may also use optional analytics cookies to understand how visitors use the website. Where required, optional cookies will only be used after consent is provided.

For further information and instructions on managing cookie preferences, please review our Cookie Policy.
  

6. Communications

We may send operational messages related to:

• Account registration and security
• Purchases and invoices
• Course access
• Important product or service updates
• Customer-support requests

These communications are necessary to provide the services you requested.

Marketing emails will include an unsubscribe option. Unsubscribing from marketing messages will not prevent you from receiving necessary account, transaction, security, or service-related messages.
  

7. Retention

We retain personal information only for as long as reasonably necessary to:

• Provide products and account access
• Maintain transaction, tax, and accounting records
• Respond to support requests
• Resolve disputes
• Prevent fraud and enforce agreements
• Meet legal and regulatory obligations

Retention periods may differ depending on the type of information and the reason it was collected.

When information is no longer reasonably required, we will delete, anonymize, or securely dispose of it, subject to technical and legal limitations.
  

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, loss, misuse, alteration, or destruction.

No online service or method of electronic storage is completely secure. We therefore cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your password and for notifying us if you believe your account has been accessed without authorization.
  

9. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information held about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain information
• Withdraw consent where processing is based on consent
• Object to or restrict certain uses of your information
• Unsubscribe from marketing communications
• Request information about how your data has been used or disclosed
• Submit a complaint regarding our privacy practices

Some requests may be limited where information must be retained for legal, security, accounting, fraud-prevention, or contractual purposes.

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing the request.
  

10. Third-Party Links

Our website may contain links to third-party websites or services.

Northwind Prep is not responsible for the privacy, security, or content practices of third parties. You should review the privacy policies of those services before providing personal information.
  

11. Changes to This Policy

We may update this Privacy Policy when our services, technology, providers, or legal obligations change.

The updated policy will be posted on this page with a revised Last updated date. Where required, we will provide additional notice or request consent before making a material change affecting how personal information is used.